Everything about how your order gets to you, and what happens if you want to send it back.
Orders are packed and sent from the Netherlands. A size marked in stock is on our own shelf and goes out as soon as your order is processed. A size marked extended dispatch is brought in on our next supplier shipment and goes out as soon as it reaches us. The product page tells you which of the two applies before you buy, and an order containing both ships together once everything is in.
We ship with PostNL, booked through MyParcel. Every parcel is tracked and goes out in plain, unbranded packaging with no indication of the contents on the outside.
You get a tracking link by email as soon as the label is created.
Deliveries outside the EU may be subject to import duties or local taxes, charged to the recipient on delivery.
The exact price is calculated at checkout for your country and the size of your order, and it is the same price we are charged — we do not add a handling fee. Small orders travel as a letterbox parcel, which is roughly half the cost of a standard parcel, and the checkout applies that automatically. Shipping is free on orders over €150.
If you are buying as a consumer in the EU you have 14 days from the day you receive the goods to withdraw from the purchase, without giving a reason. To do so, tell us within those 14 days by emailing [email protected] — a clear statement is enough, and you may use the model withdrawal form below. You then have another 14 days to send the goods back.
We refund everything you paid, including the standard delivery charge, within 14 days of receiving the goods back (or proof that you sent them). You pay the cost of returning the parcel.
There is one important limit. Sealed goods that cannot be returned for health-protection or hygiene reasons lose the right of withdrawal once the seal is broken. A vial is sealed under sterile conditions and we cannot verify how it has been handled after that, so we cannot resell it and cannot accept it back.
In plain terms: an unopened, unbroken vial can go back within 14 days. Once the stopper has been pierced or the seal broken, it cannot. This does not affect anything below.
If your parcel arrives damaged, an item is missing, or a product is not what it should be, email us with your order number and a photo. We will replace it or refund it — whichever you prefer — at no cost to you.
Separately from any return policy of ours, EU law gives you a legal guarantee of conformity of at least two years on goods that are faulty or not as described. Nothing on this page limits that.
You do not have to use this, but you may. Email it to [email protected]:
To Pepsup.eu, Getsewoudweg, 2151 MS Nieuw-Vennep, Netherlands, [email protected]:
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Name:
Address:
Date:
Email us before sending anything back and we will confirm the return address and the order reference to write on the parcel.
If a parcel comes back to us because the address was wrong or it went uncollected, we will contact you. We can resend it once you cover the new postage, or refund the goods minus the original shipping cost.
Last updated 6 August 2026.